• We only replace items if cause by manufacturer defect
• Exchange only applicable on the same design and price
• Strictly no size exchange as each product is given with a measurement chart for references
• Strictly no color exchange due to lighting effect as mentioned on the product description
• Please take a photo of your item (the part that is faulty) and include a short description along with your order ID and email to anasrihq@gmail.com

RETURN POLICY

• Issue must be reported within 24 hours after receiving parcel
• Item must be received within 3 days after received (local and overseas)
• Any delay will not be entertained
• Items should be in an unwashed, unaltered and unworn condition. Together with the price tag, box and thank you card.

SHIPPING POLICY

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable
• Exchange item will be post out after we received the returned item

SALE ITEM

We do not accept returns/exchanges on any sales items purchased during our Sale period. Items purchased during our Sale period are final. 

REFUND POLICY

• Refund only eligible if item out of stock
• We will refund in the form of store credit of the value of items bought
• Store credit will deduct for the next purchase

COMPLAINTS

Contact us directly if you have received a defect or an incorrect item. 

Email: info@anasri.com.my

Phone:+60189575014